Terms of Booking

Last updated: October 2026

These terms apply to every booking of Dragon Forge Studios, a trading style of RGL Holdings Ltd (company number 09428609), registered office 14 Harlech Avenue, Connah's Quay, Deeside, Wales, trading from Florence House, Bromfield Lane, Mold, CH7 1JW ("we", "us"). "You" means the person or business making the booking. Please read them before you book; by confirming a booking you agree to them.

1. Making a booking

1. A booking is confirmed, and a contract formed, when we confirm it in writing and receive any deposit due.
2. If you book on behalf of a business, you confirm you have authority to accept these terms for it.
3. Package details and prices are as shown on our website or in our written quote at the time of booking. A written quote takes priority.
4. Recording, editing and delivery are carried out on our behalf by our production partner, Take the Cake Productions, managed by Michael Roberts. Your contract is with us, and we remain responsible to you for the service.

2. Prices and payment

1. We are not registered for VAT, so no VAT is added to our prices.
2. A deposit of 50% is payable to secure your date. The balance is due on or before the day of the session.
3. Invoices are payable within 14 days of the invoice date. For business clients, we may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
4. We may hold back delivery of recordings until payment has been received in full.

3. Your session

1. Sessions start at the booked time. Time lost through late arrival comes out of your session.
2. Episode packages cover the recorded length stated (20 or 45 minutes of recording). Half-day and full-day sessions cover studio time of up to 4 or 8 hours, including setup and breaks.
3. If you want to run over, we will try to help if the studio is free. Extra time is charged at our hourly rate, which we will confirm before you run over.
4. Editing is included in every package, including half-day and full-day sessions.

4. Cancelling or moving a booking

If you need to change your booking:

• More than 7 days before the session: you can move it free of charge, or cancel and have your deposit refunded.
• Between 7 days and 48 hours before: your deposit is kept, or we can move the booking once free of charge.
• Less than 48 hours before, or if you do not attend: the full fee is payable.

If we need to cancel (for example through illness, equipment failure or circumstances outside our control), we will give you as much notice as we can and offer a new date or a full refund of anything you have paid. That is the limit of our liability for a cancellation by us.

Consumers: if you book as a private individual by phone, email or online, you may have a legal right to cancel within 14 days of booking. If you ask us to carry out the session within that 14-day period, you must pay for any part of the service already provided. This does not affect your other statutory rights.

5. Your content and your guests

1. You are responsible for everything recorded in your session and how it is published. You must make sure it is lawful and does not defame anyone, infringe copyright or other rights (including the use of music), breach confidentiality or incite hatred or violence.
2. You must obtain the agreement of everyone who appears in your recording to be filmed and recorded, and to the recording being published in the way you intend.
3. Anyone under 18 must have the written consent of, and be accompanied throughout by, a parent or guardian.
4. We may stop or refuse a recording if we reasonably believe the content is unlawful or puts anyone at risk. The full fee remains payable.
5. If you are a business client, you agree to compensate us for any claims, losses or costs we suffer because of the content of your recording or your failure to obtain the agreements in clause 5.2.

6. Ownership and use of recordings

1. Once we receive full payment, you own the copyright in your finished recording and may use it however you choose.
2. We and Take the Cake Productions keep all rights in our own materials, including names, logos, graphics, templates and editing know-how.
3. With your agreement, we and Take the Cake Productions may use short clips or stills from your session in our portfolio and on social media. You may withdraw that agreement at any time for future use.
4. We handle personal data in recordings in line with our Privacy Policy.

7. Delivery and storage

1. We will agree a target delivery date when you book, and Take the Cake Productions will deliver edited recordings by secure download link. Delivery dates are estimates.
2. Your package includes one round of minor amendments, requested within 7 days of delivery. Further changes may be charged.
3. We and Take the Cake Productions keep footage for up to 90 days after delivery and then delete it. Please download and back up your files promptly.

8. Studio rules

1. Please follow the instructions of our team and the Take the Cake Productions crew, including health and safety and fire procedures.
2. No smoking or vaping in the studio. Keep food and drink away from the equipment.
3. You are responsible for loss or damage to the studio or equipment caused by you or your guests, other than normal wear and tear.
4. Personal belongings are brought into the studio at your own risk.

9. Our liability

1. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, your statutory rights are not affected.
2. We take reasonable care with recordings, but technical failures can happen. If a recording is lost or unusable through our fault, we will offer to re-record at no charge or refund the fee for that session.
3. For business clients, we are not liable for loss of profit, revenue, business, opportunity or goodwill, or for any indirect or consequential loss.
4. Subject to clause 9.1, our total liability to you for any booking is limited to the price you paid for that booking.
5. We are not liable for delays or failure caused by events outside our reasonable control, such as severe weather, power cuts or illness.

10. Complaints

If something isn't right, please tell us at hello@dragonforgestudios.co.uk or on 07889 063885. We aim to reply within 5 working days.

11. General

1. These terms, together with your booking confirmation, are the whole agreement between us about your booking.
2. If any part of these terms is found to be unenforceable, the rest remains in force.
3. No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
4. We may update these terms from time to time. The version in force when you book applies to that booking.
5. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.